About Us

Nested in the cool climate of the NSW South Coast, on the main road into Bawley Point Beach, Bawley Vale Estate is a 100 acre property including farm animals, fruit trees, over 6500 vines and a stylish tasting room.

Our commitment to the responsible service of alcohol

Bawley Vale Estate strives to go above and beyond the minimum legal requirements of liquor sales in each Australian state and territory we commit to being a responsible member of the community in ensuring appropriate harm minimisation strategies and alcohol safety initiatives.

For online purchases of wine, the user must enter a valid date of birth to confirm they are over 18 years of age before they can proceed to checkout. We contract delivery service providers with clear written instructions not to deliver to persons under 18 years of age, or who are intoxicated.

The delivery driver will request a form of photo identification listed below to confirm age of anyone who looks under 25 years of age.

    1. a motor vehicle driver or rider licence or permit issued by a public authority of a state or territory or by another country,
    2. a proof of age card issued by a public authority of the Commonwealth, a state or territory, or
    3. an Australian or foreign passport.

    Our House Policy

    Bawley Vale Estate welcomes you to taste our produce but ask that you keep in mind that excessive consumption of alcohol can have serious consequences.

    We have adopted the following policy for responsible service of alcohol:

    1. We will require Proof of Age to prevent underage drinking;

    2. We will refuse service to intoxicated persons and will require them to leave the premises;

    3. We will endeavour to prevent intoxication by recognising the signs of intoxication and avoiding serving anyone to the point of intoxication;

    4. We will dissuade customers from driving after they have consumed more than the legal limit for alcohol consumption;

    5. We will display this House Policy prominently within the premises

     

    NSW Liquor License number: LIQW 824 014 172

    ABN: 35 984 361 657

    Delivery Cost

    Our delivery prices start from $13 for a single bottle to Sydney, Melbourne, Canberra or Brisbane. You will be given delivery prices at the time of checkout.

    Free delivery for orders over $150 being sent to Sydney, Melbourne, Canberra or Brisbane.

    Delivery Times

    We use courier services and Australia Post depending on the destination, please allow 7-10 working days for delivery of your order. We will provide a tracking number for some orders which will assist in tracking your order. If a person over 18 is not at the address at the time of delivery, the order will become available for pickup from your nearest post office or courier depot and you will be provided pickup instructions.

    Returns

    We do not accept product returns.

    Refunds and replacements
    We do not cover any damage, faults or loss of items during shipping. Please contact us if you received a faulty or damage item, or if you did not receive your item by the expected date. We will also notify you of the approval or rejection of your refund.
    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

    Late or missing refunds
    If you haven’t received a refund yet, first check your bank account again.
    Then contact your credit card company, it may take some time before your refund is officially posted.
    Next contact your bank. There is often some processing time before a refund is posted.
    If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

    Exchanges
    We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]

    Privacy Statement

    SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

    When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

    When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

    Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.


    SECTION 2 - CONSENT

    How do you get my consent?

    When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

    If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.


    How do I withdraw my consent?

    If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at [email protected] or mailing us at: Bawley Vale Estate 226 Bawley Point Rd, Bawley Point, NSW, 2539, Australia


    SECTION 3 - DISCLOSURE

    We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.


    SECTION 4 - SHOPIFY

    Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

    Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.


    Payment:

    If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

    All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

    PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

    For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.


    SECTION 5 - THIRD-PARTY SERVICES


    In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

    However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

    For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

    In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

    As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

    Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.


    Links

    When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.


    SECTION 6 - SECURITY

    To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

    If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.


    COOKIES

    Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.

    _session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).

    _shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits

    _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

    cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

    _secure_session_id, unique token, sessional

    storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.



    SECTION 7 - AGE OF CONSENT

    By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.


    SECTION 8 - CHANGES TO THIS PRIVACY POLICY

    We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

    If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.


    QUESTIONS AND CONTACT INFORMATION

    If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at [email protected] or by mail at Bawley Vale Estate, 226 Bawley Point Rd, Bawley Point, NSW, 2539, Australia